Shipping policy

Shipping Policy

Thank you for choosing House of Marcel LLC for your wholesale apparel needs. We are committed to providing efficient and reliable shipping services to ensure your orders arrive in a timely manner. Please review our shipping policy carefully.

1. Order Processing Time

  • New Orders: Orders are processed in one day and shipped in 60 business days (Monday-Friday, excluding holidays). We accept Net30, Net45 & Net60 Terms for payment and ship 60 days from receipt.
  • Replenishment: Orders are processed in one day and shipped in 60 business days (Monday-Friday, excluding holidays). We accept Net30, Net45 & Net60 Terms for payment and ship 45 days from receipt.
  • Large Orders/Custom Orders: Orders exceeding 500 units or involving custom embellishment/private labeling requires 60 days of processing time. Our sales team will provide an estimated lead time at the time of order confirmation.
  • Peak Seasons: During peak seasons (e.g., back-to-school, holiday seasons), processing times may be slightly extended. We will communicate any significant delays proactively.

2. Shipping Methods & Carriers

We partner with reputable freight carriers to offer a range of shipping options tailored to the size and urgency of your order. Our primary carriers include:

  • FedEx Freight, UPS Freight, YRC Freight, XPO Logistics
  • For smaller shipments or expedited services, we may utilize FedEx Ground/Express, UPS Ground/Air, USPS.

Standard Shipping: Our standard shipping method for wholesale orders is Less Than Truckload (LTL) freight, which offers cost-effective delivery for larger volumes.

Expedited Shipping: If you require faster delivery, please contact our sales team at 804-613-4705 or jackie@houseofmarcelshop.com to inquire about expedited shipping options and associated costs.

3. Shipping Costs

Shipping costs are calculated based on:

  • Total weight and dimensions of your order.
  • Destination address.
  • Selected shipping method.
  • Any additional services requested (e.g., liftgate delivery, inside delivery).

How to get a shipping quote:

  • Online Portal: For registered customers, estimated shipping costs will be displayed in your cart during the checkout process.
  • Sales Representative: For larger orders or complex shipping requirements, please contact your dedicated sales representative or our customer service team at [Phone Number] or [Email Address] for a personalized quote.

Important Note: All shipping charges are the responsibility of the buyer unless otherwise agreed upon in writing.

4. Delivery & Tracking

  • Tracking Information: Once your order has shipped, you will receive an email notification with tracking information, allowing you to monitor the progress of your shipment.
  • Delivery Appointments (LTL): For LTL freight shipments, the carrier may contact you to schedule a delivery appointment. Please ensure someone is available at the delivery address to receive and sign for the shipment during the scheduled window.
  • Receiving Your Order:
    • Inspection: Upon delivery, carefully inspect all packages for any visible signs of damage (e.g., crushed boxes, torn shrink wrap, wet spots) before signing the delivery receipt.
    • Discrepancies: Note any damage or missing cartons directly on the carrier's delivery receipt. If possible, take photos of the damaged packaging.
    • Acceptance: Sign the delivery receipt only after you have thoroughly inspected the shipment. Signing for a shipment without noting damage releases the carrier and [Your Company Name] from responsibility for that damage.

5. Damaged or Missing Shipments

  • Reporting: In the event of damaged or missing items, you must notify [Your Company Name] customer service within [Number, e.g., 48 business hours] of delivery. Please provide your order number, a detailed description of the issue, and any supporting documentation (e.g., photos of damage, notes on delivery receipt).
  • Claim Process: We will assist you in filing a claim with the shipping carrier. Please retain all original packaging and damaged goods until the claim is resolved.
  • Resolution: We will work diligently to resolve the issue, which may involve reshipping damaged items or issuing a credit, depending on the outcome of the carrier's investigation.

6. International Shipping

At this time, House of Marcel LLC. primarily ships within [Virginia, United States]. For international shipping inquiries, please contact our sales team to discuss feasibility and associated terms. 

7. Returns & Exchanges

Please refer to our separate Return Policy for information on returning or exchanging merchandise.

8. Shipping Policy Updates

[Your Company Name] reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page.